SkyCity Casino Auckland Web Login

Access Your Account

To log into your account at SkyCity Auckland, you’ll need to know which portal you’re after. Our SHOW by SkyCity Rewards portal is just for folks coming to the physical casino. If you’re aiming for online slots and games, then skycitynz.com has its own login system, separate from SHOW by SkyCity Rewards. They aren’t connected, so you’ll be juggling different logins for each.

Through SHOW by SkyCity Rewards you can easily keep an eye on your points, watch your tier status progress, view your history and edit your info online. Use your email and password created when you joined at the casino or through our app. The online casino? That’s a totally different signup and password - separate roads.

All players at our gaming machines or tables at the Auckland property must use a SHOW by SkyCity card. Whether you’re new or a regular, register and manage your membership online if you can - it’ll save you time at the door.

SkyCity Auckland is open 24 hours a day, every day, and is located on the corner of Victoria and Federal Streets in Auckland CBD.

Creating Your SHOW by SkyCity Rewards Account

Getting started with SHOW by SkyCity Rewards is straightforward. Sign up takes 3-5 minutes online, at kiosk, Guest Services Desk or through the SkyCity app from Google Play or App Store. Whichever you choose, you’ll need a valid ID that ticks all the New Zealand regulatory boxes.

Bring one of these:

1. New Zealand passport
2. Australian passport
3. New Zealand driver licence
4. Australian driver licence

We’ll need your full name as on your documents, date of birth, address, phone, and email. Age matters - only those 20 or older can join, and our system checks your age as you sign up. If needed, we might ask for extra proof. Opt-in to SHOW by SkyCity Rewards during sign-up for points earning.

Once you’ve sent in your online form, you’ll receive confirmation in your inbox soon after. When you first head into the casino, stop by our Guest Services Desk to grab your actual card. Our staff will check your ID matches your application and your card will be ready to use right then, so you can dive into the action and start earning points.

SHOW by SkyCity Rewards members advance tiers by earning points over 6 months, and signing up starts the same process for everyone.

How to Log In

Our main website, skycityauckland.co.nz, has the login button up top. You’ll spot the login or sign-in right in the header. That’s where you go.

Here’s what it typically looks like:

1. Head to skycityauckland.co.nz
2. Find and click login up top
3. Enter your email address
4. Enter your password
5. Click submit to log in

Your session may time out if you leave it idle too long. Best to log out when you’re done, especially if you’re on a public computer.

Use a strong password with at least one capital letter, one lowercase letter, a number, and a special character. It’s for your protection.

Resetting Your Password

If your password slips your mind, hit the forgot password link on the login page. We’ll email you a reset link (watch your inbox - it expires after a short time).

Reset goes something like this:

1. Click “forgot password”
2. Enter your registered email
3. Fetch the reset email from your inbox
4. Follow the link and set a new password
5. Set a new password and confirm

If the system sees too many failed login attempts, your account may get locked. This helps keep things secure. Give us a call at 0800 SKYCITY to get it unlocked. We’ll ask a few questions to make sure it’s really you.

Emails might go missing in spam folders, so it’s worth a look there before reaching out to us. Add skycity.co.nz to your safe sender list for smoother sailing next time.

Update and Manage Your Profile

Once logged in, the dashboard shows your current points balance, tier, recent action, and what offers you’ve got on tap. Navigation is straightforward.

In your profile, update your contact details, choose how (and if) we reach out to you, and tweak your marketing preferences. Want to change your name or birth date? That’s one for the Guest Services Desk with your ID. But email, phone, address - those can be updated online in seconds.

The points update regularly, usually within a day of playing. Every 100 Rewards Points equals $1 in value, redeemable across SkyCity. Watch your tier progress or dig into your transaction history if you want to see every point earned or used - you can filter and even export these for your own records.

Using Quick Pay

Quick Pay lets you game cash-free on the casino floor. It links to your SHOW by SkyCity Rewards card and you set it up from your web dashboard or the app. Just add a payment method and transfer funds to play - all online, all secure.

Setup is simple: log in, head for Quick Pay settings, add a payment method, fill the fields, accept the terms, send off for verification. We double-check everything for you.

Processing might take a little time depending on your bank. Once it’s ready, we’ll send you an email confirmation. Daily and weekly transfer limits exist, and they’ll adjust according to your account’s tier and activity. You’ll see your limits clearly inside your settings and can request a change within the allowed range.

Quick Pay and points balances are kept separate. If you decide not to use your Quick Pay funds, they can be withdrawn at our cashier windows or sent back to your payment method via the portal. There’s no converting Quick Pay funds into points - each has its own pool.

Mobile App

Don’t want to use the web portal? The SkyCity app is available on Google Play (Android) and App Store (iOS), giving you oversight of your account right on your phone. Points, tier status, offers, Quick Pay control, and more are accessible through the app.

Just download and install the app on your Android or iOS phone. No need to create new login info for the app - your existing details work straight away.

Push notifications from the app keep you up to speed with offers, tier news, and big events. You set your notification preferences in either the app or your online dashboard.

Security and Responsible Play

Your online security is our priority. When you log in, your data is protected by encrypted connections. We use unique logins, monitor for suspicious behaviour, and expect our members to use strong passwords, keep login details to themselves and monitor for anything odd.

We offer self-exclusion and third-party exclusion support for those who want to take a break or need extra help managing their gaming. You can approach our team in person, or call the Gaming Helpline at 0800 654 655 for completely confidential support.

For general welfare or concerns about responsible play, our Host Responsibility team is available at 09 363 6000. Reach out anytime - we treat all matters in confidence.

Need a Hand? Support is Here

Got login trouble, card problems, or questions about your rewards? Give us a ring.
Here’s how you can reach us:

If you prefer face-to-face help, our Guest Services Desk is always open during operating hours at the casino. Bring your ID for faster service. Staff at the desk assist with new accounts, card replacements, profile issues, or anything technical.

Our website skycityauckland.co.nz is packed with answers too: you’ll find FAQs, T&Cs, and everything about the rewards program. Worth a look there first - you might sort your query immediately.